{"id":2457,"date":"2021-08-26T15:03:41","date_gmt":"2021-08-26T13:03:41","guid":{"rendered":"https:\/\/www.twiske.nl\/complaints\/"},"modified":"2025-05-26T12:01:22","modified_gmt":"2025-05-26T10:01:22","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.twiske.nl\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2457\" class=\"elementor elementor-2457 elementor-128\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f01ad5d elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"3f01ad5d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c6adab0\" data-id=\"7c6adab0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55e79918 elementor-widget elementor-widget-heading\" data-id=\"55e79918\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">Complaints.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78adbe3 elementor-widget elementor-widget-heading\" data-id=\"78adbe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">The quality of our service is paramount to us. Nevertheless, should you be dissatisfied, we kindly ask you to inform us, as we take all complaints very seriously.   <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-539b529e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"539b529e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-431e5a93\" data-id=\"431e5a93\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-443c85e4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"443c85e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#formulier\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Fill out the complaint form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47bd64fb elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47bd64fb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16875706\" data-id=\"16875706\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c2d8f03 elementor-widget elementor-widget-heading\" data-id=\"1c2d8f03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Our complaint procedure.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49ddf28 elementor-widget elementor-widget-text-editor\" data-id=\"49ddf28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The quality of our service is paramount to us. Nevertheless, should you be dissatisfied, we kindly ask you to inform us, as we take all complaints very seriously. Please fill out the form below, or submit your complaint in writing or by email, and we will get back to you as soon as possible.   <\/span><\/p><p><span style=\"font-weight: 400;\">According to our internal complaints procedure, we will acknowledge receipt of your complaint within two weeks. Vincent van Leeuwen is the designated contact person for complaints within our office. <\/span><\/p><p><span style=\"font-weight: 400;\">Twiske Adviesgroep is affiliated with the Financial Services Complaints Institute (Kifid) under registration number 300.015387 and registered with the Financial Markets Authority (AFM) under number 12041737.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10af5d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10af5d2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b039f2\" data-id=\"9b039f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6d5aed elementor-widget elementor-widget-menu-anchor\" data-id=\"e6d5aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"form\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb78a6 elementor-widget elementor-widget-wpforms\" data-id=\"feb78a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-700\"><form id=\"wpforms-form-700\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"700\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/2457?wpforms_form_id=700\" data-token=\"efe2710112272d1f5635c8f386f64270\" data-token-time=\"1779263633\"><div class=\"wpforms-head-container\"><div class=\"wpforms-title\">Complaint form<\/div><\/div><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-700-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-700-field_0\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-700-field_0\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][0]\" placeholder=\"Name\" required><\/div><div id=\"wpforms-700-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-700-field_1\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-700-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Email\" spellcheck=\"false\" required><\/div><div id=\"wpforms-700-field_3-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"3\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-700-field_3\">Phone number <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-700-field_3\" class=\"wpforms-field-large wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][3]\" placeholder=\"Phone number\" aria-label=\"Phone number\" required><\/div><div id=\"wpforms-700-field_4-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-2-columns\" data-field-id=\"4\"><label class=\"wpforms-field-label\">Product <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-700-field_4\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-700-field_4_1\" name=\"wpforms[fields][4]\" value=\"Car Insurance\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-700-field_4_1\">Car Insurance<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-700-field_4_2\" name=\"wpforms[fields][4]\" value=\"Home Insurance\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-700-field_4_2\">Home Insurance<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-700-field_4_3\" name=\"wpforms[fields][4]\" value=\"Travel Insurance\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-700-field_4_3\">Travel Insurance<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-700-field_4_4\" name=\"wpforms[fields][4]\" value=\"Legal expenses insurance\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-700-field_4_4\">Legal expenses insurance<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-700-field_4_5\" name=\"wpforms[fields][4]\" value=\"Liability Insurance\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-700-field_4_5\">Liability Insurance<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"radio\" id=\"wpforms-700-field_4_6\" name=\"wpforms[fields][4]\" value=\"Mortgage Advice\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-700-field_4_6\">Mortgage Advice<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"radio\" id=\"wpforms-700-field_4_7\" name=\"wpforms[fields][4]\" value=\"Retirement\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-700-field_4_7\">Retirement<\/label><\/li><li class=\"choice-8 depth-1\"><input type=\"radio\" id=\"wpforms-700-field_4_8\" name=\"wpforms[fields][4]\" value=\"Business Insurance\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-700-field_4_8\">Business Insurance<\/label><\/li><\/ul><\/div><div id=\"wpforms-700-field_5-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"5\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-700-field_5\">Date created <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-700-field_5\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-large\" data-date-format=\"d\/m\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][5][date]\" placeholder=\"Date complaint arose\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-700-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-700-field_2\">Message <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-700-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Describe the complaint\" required><\/textarea><\/div><div id=\"wpforms-700-field_6-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-700-field_6\">Upload photos and documents<\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"6\"\n\t\tdata-form-id=\"700\"\n\t\tdata-input-name=\"wpforms_700_6\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages\"\n\t\tdata-max-size=\"536870912\"\n\t\tdata-max-file-number=\"8\"\n\t\tdata-post-max-size=\"536870912\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 8 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-700-field_6\"\n\t\tname=\"wpforms_700_6\" \t\tvalue=\"\">\n<\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"700\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.twiske.nl\/en\/wp-json\/wp\/v2\/pages\/2457\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-700\" class=\"wpforms-submit\" data-alt-text=\"To sending...\" data-submit-text=\"Shipping\" aria-live=\"assertive\" value=\"wpforms-submit\">Shipping<\/button><img decoding=\"async\" src=\"https:\/\/www.twiske.nl\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints. The quality of our service is paramount to us. Nevertheless, should you be dissatisfied, we kindly ask you to inform us, as we take all complaints very seriously. Fill out the complaint form Our complaint procedure. The quality of our service is paramount to us. Nevertheless, should you be dissatisfied, we kindly ask you [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2457","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.twiske.nl\/en\/wp-json\/wp\/v2\/pages\/2457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.twiske.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.twiske.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.twiske.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.twiske.nl\/en\/wp-json\/wp\/v2\/comments?post=2457"}],"version-history":[{"count":0,"href":"https:\/\/www.twiske.nl\/en\/wp-json\/wp\/v2\/pages\/2457\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.twiske.nl\/en\/wp-json\/wp\/v2\/media?parent=2457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}